Stay away from Atlas (Newcom) modems

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There is a chain of stores in the US called Best Buy.  They sell a house =
brand of modems under the
name of Atlas.  The modem appears to be  mfd by NewCom.

I purchased a 56K PnP model with voice capability and have had numerous =
problems.  NewCom Tech
support refuses to  help because=20

>We do not support Linux and the fact that you are able to get that modem
>to work in Linux at all is suprising as that modem is a Plug and Play
>only modem

>Our IFXC modems are Linux compatible, that one is not. Unless you are =
using
>drivers specific to that modem for Linux I cannot guarantee that it will
>work correctly if at all.  We do not provide drivers for that modem for =
use
>in Linux. Linux is not a "true" plug and play operating system. It uses
>drivers to configure PnP devices and unless those drivers are specific =
to
>the device that they are trying to configure it very likely give you =
mixed
>results.

I explained that I am getting flawless 33.6 connects on my ISPs 33.6 =
number, and v90 connects
generally occur at 44-48K, but the v90 connects generally drop after 30 =
seconds.

vgetty's beep causes the modem to freeze so solid that a power cycle is =
required.

The modem refuses to accept a fax at greater than 2400bps, and refuses to=
 accept fine mode.

AT&W0 does not save ATL0M0.
AT/ invariably responds with ERROR.

NewCom insists that this is all a plug and play issue.  Am I being =
unreasonable?  I should think
that the fact that I can get this device to operate as a fairly reliable =
v.34 data modem indicates
that I am using isapnp correctly?