USR contacts lost & found

• Messages sorted by:[ date ][ thread ][ subject ][ author ]

Hi,

MANGO.DE wrote:
[..]
> > > Try these too: <support@usr.com>  <eurosupport@usr.com> ...
> 
> > I don't need newbie support pages, wads of S-Register
> > documentation, etc. -- I need to speak to someone who is able
> > to answer the question "is 3com/USR interested in working
> > together with me to make their fax implementation better" with
> > a clear and binding "yes" (or "no").
> 
> After you got stuck at <postmaster@3com.com>, I just wanted to
> put you on the road again at 3com. I thought you would be better
> off to contact <support@usr.com> than to talk to an imaginary
> postmaster. 

Well, maybe.  Maybe not.

> Sorry to bother you with this answer. Anyway, I wish
> you good luck at 3COM. Tell us about your results.

I got very good feedback from 3com/USR in the mean time, and I think
things are rolling now.

> In the meantime and for those of you who are satisfied with a
> somewhat lower degree of attention, here is how to contact
> 3COM/USR support in the US: send a message with Subject: '0000'
> to <support@3com.com> and your question in the body of the mail.
> But before that, you better send a blank mail to the same address
> to get the intro file.

Well, while that is nice, it's pretty useless if all your gripes are bugs
in the firmware - going through the normal support channels will take very
long to get through to the engineers.

> > > > Wherever you found the "mgetty-request@muc.de" address, it
> > > > should also tell you that the list can be reached at
> > > > "mgetty@muc.de".
>  
> > > I subscribed through <mgetty-subscribe@crynwr.com>
> 
> > And where did you find *that* address? mgetty-request@muc.de
> > told you -- and at the place where you found mgetty-request@muc.de,
> > it told you that the list is at mgetty@muc.de...
> 
> Who told you I went through <mgetty-request@muc.de>? I don't know
> why you insist that the list access is obvious when it is not.

Well, then let me phrase things differently.  There should only be ONE
place on earth where you find "mgetty-subscribe@crynwr.com", and that is
the auto reply you get when you mail to "mgetty-request@muc.de".

If you found it somewhere else, that's a mistake, and that address should
be eliminated.

> Finally, I just wanted to tell you that your list's welcome message
> does not reveal where to post to, nor does it give a contact for
> administrative requests. That's all. If you want to leave it the way
> it is, go ahead. It's your list.

You don't understand.  If you come to the list in the normal way (read the
documentation, find the reference "mailing list", see that the list is at
mgetty@muc.de and the subscription address is at mgetty-request@muc.de),
you don't NEED this information in the welcome message, as you already have 
it.

If you found the data how to get on the list somewhere where
"mgetty@muc.de" is not mentioned, that's a bug.

gert

-- 
USENET is *not* the non-clickable part of WWW!
                                                           //www.muc.de/~gert/
Gert Doering - Munich, Germany                             gert@greenie.muc.de
fax: +49-89-35655025                        gert.doering@physik.tu-muenchen.de